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Wed, Oct 09
|iHUB Provo
Jennie Larsen - The Cherry On Top – Delivering a Six-Star Customer Experience
Understand the Five Stages of the Customer Journey and Elevate Your Brand with Unexpected Delights (Sundae bar included) with Jennie Larsen, Marketing Director at Marketing Simplify.
Time & Location
Oct 09, 2024, 3:00 PM – 5:00 PM
iHUB Provo, 1555 N Freedom Blvd, Provo, UT 84604, USA
About the event
This interactive workshop will take you through the five key stages of the customer journey—Awareness, Consideration, Decision, Retention, and Advocacy—represented as scoops in your customer experience Sundae. The sixth star, or "Cherry On Top," is customer delight: the unexpected, magical touch that turns satisfied customers into loyal advocates. You’ll learn actionable strategies to elevate your customer journey, create lasting impressions, and drive loyalty through memorable experiences. The workshop will also include a Sundae Bar :)
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